At Xevy Media, we strive to provide the best possible digital marketing services tailored to your business needs. We value transparency and customer satisfaction. However, due to the nature of digital services, we maintain the following refund policy:

1. General Policy
All digital marketing services—including SEO, PPC, social media management, content creation, web development, and branding—are non-refundable once the project has been initiated, a campaign has gone live, or resources have been allocated.
2. Refund Eligibility
Refunds may only be considered under the following circumstances:
• Duplicate payments made in error.
• Service not rendered as per the agreed scope of work (with supporting documentation).
• Cancellation of service within 24 hours of payment before any work has commenced.
3. Non-Refundable Conditions
Refunds will not be issued under the following conditions:
• Change of mind after service initiation.
• Lack of subjective results (e.g., fewer leads, slower ranking improvements, etc.).
• Delay or non-performance due to client delays, lack of content approvals, or incomplete inputs.
4. Custom Packages
Refunds for custom or bundled service packages are not applicable once the strategy and resources have been deployed.
5. Third-Party Expenses
We are not liable to refund third-party costs (e.g., advertising spend, software subscriptions, or hosting fees) once incurred.
6. Refund Request Procedure
To request a refund, please contact us at [email protected] within 7 days of the transaction. Please include your invoice number and a detailed explanation of your concern. All refund requests will be reviewed within 5–7 business days.
7. Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may result in immediate termination of services and legal action to recover any associated fees.